Terms & Stuff
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 Quick Links

Terms and Conditions
All The Boring Bits - Everything you need to know about purchasing items from us can be found on this page.

If there is something missing that you would like to know then please just ask.

Currently, since all our sales are handled via our EBay shop, our return address is held by EBay. When you make a purchase you are protected by their rules and procedures, and of course you'll get return details provided by them as part of your normal purchases. any questions though just drop an email to: ebay@kira23.co.uk
Paypal Protected by PayPal - When you go on EBay, you do not need a PayPal account to pay for your purchases. PayPal take all the regular credit and debit cards. Obviously it's better to have an account to handle all your online purchases because they protect you. If you have an issue that a seller won't resolve then you can go to PayPal for them to investigate. Most people though are well aware of EBay Shops and PayPal so this bit of info is wasted on most people. Again any questions please just ask! If you want to do it the old fashion way though then you can still post a cheque or postal order. If you do that though, please put a note in with your cheque saying who you are and what you are paying for. You'd be amazed by how many simply post a cheque with no other info :-)
Countries We Will Send To - We are more than happy to post out to those honest decent countries. It's easy, they buy from us, we post to them and we are all happy.

We Are Happy to Send To - Germany, France, Norway, Denmark, Netherlands, Sweden, Belgium, Ireland and obviously anywhere in the UK (If your country is not listed here then it's just because we have not had the pleasure of dealing much with you. Please ask though because we are always happy to deal with decent people. In fact, if you are from one of those countries then please ask us to reduce the postage cost.

Countries We Will NOT Send To - Any Eastern European country, Malta, Russia.
Returns - Our returns policy is below, but in a nutshell here's the shortened version. Basicaly we are happy to take returns but you need to understand that we need to be able re-sell those items. So it must be in the same perfect condition as you received it, in its original packaging.
You should also understand that a lot of the things we sell are sterile and if you try them on then they are no longer sterile and so we cannot then re-sell them. Simple really. We only sell pristine perfect items, we just ask that you respect that.

It is the buyers responsibility to get items back to us. We will not pay your return postage, no matter what.
All returns must be returned in the original packaging & With all associated accessories & manual etc with no exceptions! If you have bought the goods in error or have purely changed your mind we have followed the distance selling regulations Act of 2000. You are required to send a notice of cancellation in writing including fax or e-mail & Return the goods (at your cost) within 7 days of receiving the items, you must state your invoice number, item number and reason for cancellation of the goods. A telephone call is not enough to constitute cancellation. You are fully responsible for returning the item; a refund will be given less the delivery cost providing the following* criteria* are met: - If you are not in possession of your invoice, no returns or warranty will be carried out. (This applies to all orders without exception (EBay invoices are fine)) *Goods must be re-packaged as received (e.g. if you have opened the item to examine the product it must have been done so without damaging the packaging or product in any way) all components and accessories must be returned. *If the product has been used or returned without packaging it will be counted as second hand goods & an admin fee will charged @ 50% of the original. *We can not except returns on media, and for hygene reasons body piercings or openned underwear. Should your item arrive late or damaged caused by the courier service, it is your responsibility to contact the couriers for compensation or insurance we only act on your behalf sending the goods and the contract is between you and them as per the ebay policy on postage. These terms & conditions do not affect your statutory rights.
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